cox contour box stuck on welcome screen

Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. I appreciate the help! Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Software I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Nothing changes. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. Software Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. I was told the TV box gets it's signal from the DVR box in order to work. Software Editorials Click. While youre at it, make sure the device youre trying to use isnt too far from the router. Technology, Apple Sometimes Cox cable and phone use the same modem. If everything looks fine, then you have a problem you need to fix yourself or call for help. Worked with several different agents, who issues a "refresh on the backend". Does it work if you take the dvr to where one of the smaller boxes are? But unfortunately you usually will be stuck back in the "Welcome. It took more phone calls to get any response whatsoever. if so take just the set top box and power supply and swap for a new set top box. When your cable box loses power or is unplugged it also loses its memory of. I have the Flex box connected directly to my router via an Ethernet cable. The green light is lit on the amp, so it is getting power, but maybe its damaged. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Mobile USB 3. I agree with @CCAndrew. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. what is your wiring/splitter/amp set up? Dont use the old white coax cables in your house. Then press the Menu button and type in the three-digit code on screen. no I have this monster of a signal amp where my cable comes into the house. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. That message means theres not a usable signal. Learn how to set, access and manage your DVR recordings. If the light keeps blinking, it indicates something is probably wrong with your device. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. This happens after a minute in Fast Forward or Rewind. Bienvenue." Powered off, restarted, still on the "Welcome. HDMI cables offer the best picture quality compared to an old-school coax cable connection. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Better yet, buy a real Mesh WiFi Router for better results. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Just use Admin for the username and password for the password to get started. Press the right arrow once and then the down arrow once and press Select. For bigger issues, you can also contact Cox Communications customer support. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Before you do that, try some of these quick Cox Cable fixes. From My Services, navigate to the MyTV option given under it. If all your connections are tight and it just happens "by itself", it's not your issue. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. Check if the outlet that youre using is working. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. how to For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. While youre at it, make sure none of the cables are loose or unplugged. Your email address will not be published. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Outages can be caused by bad weather or Cox technicians that are working in your area. Contacted Comcast and went through the entire process again. Then, you have to wait 48 hours or longer to hear back. This ensures the TV boxes are communicating with the DVR box. The Contour receivers may not be linking together. A factory reset might be the right solution in your case. I thought this was oddsince the first DVR box is 5.00/mo. Bienvenido. adding MoCA in these powered splitters works by what is termed leakage. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. The answer is simple. For more information refer to Understanding Data Usage. I reset and since than it has been stuck on the "welcome. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Video, Apple I could get the Internet working, but not the cable TV. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. Most likely you have Cox Cable TV, internet, and home phone. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". Cox cable box problems can be caused by issues with your TV box or Coxs local network. Alternatively, you could also unplug your cable box. Locate the reset button on the back of your gateway device. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. This way, you can update the cox cable box as per the time you want. This includes the power cord,. Before you go to the local Comcast store, make sure they are open. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. I am assuming it has an integrated MoCA band pass filter. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. fc-falcon">cox contour box stuck on welcome screen. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. No time is indicated on the box, just 00:00. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Ever since weve been hooked on Xfinity TV and the features it provides. plug in the cable box first and after 3 minutes plug in the TV. First of all, restart your router. But it is 'working'. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. All over-the-top (OTT) apps count towards your Cox service data usage. Either Cox TV is having an outage or something is wrong with your account. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. So what will you do if it is your Cox Mini that requires resetting? You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. If all else fails, you canswitch to DirecTV. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. Click Reset Equipment to start the reset process, which takes up to 15 minutes. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. tech come out, he added an amplifier on my line, and replace the 'main box'. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Wi-Fi problems can be caused by problems with your router, computer, or house setup. Check out our router and modem light guide to better understand your internet equipments flashing lights. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. If youre like me, you probably have a Cox home phone too. Thanks so much@CCAndrew. The end result was that they sent me a third box and it worked perfectly. Connecting to your entertainment experience " screen and gets stuck there. . I reset and since than it has been stuck on the "welcome. By signing up, you agree to our Terms of Use and Privacy Policy. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. If its going extremely slow, you have a problem. Learn How to Use the Contour 1 Remote Control. 2021-07-17 05:07 PM. Already the box is messing up. Wait until all the lights are off. The drop coming from outside is connected to the "In" port. Make sure that all the cables are tightly secured. Upon restart, the box was stuck on the "Welcome. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Bienvenue loop. Let it do its thing for a few minutes, then try. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Bienvenido. Then, follow the remaining steps listed above. it just happened to me after having no signal for 2 days. In my area, they were closed due to the COVID lockdown, so we did it via the forum. All the cable and HDMI connections are sound. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. I just sent the first old box back. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Here's what you'll need to do if you're having problems with the app. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. Bienvenido. At the $$price$$ of cable that I & others pay is uncalled for. The audio changes with channel change, but you. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Did all of the above again, but no Joy. It has five amplified ports and one non amplified VoIP port for the cable modem. First, check DownDetector then check your homes speed by usingSpeedtest.net. I manually unplugged and it then got stuck in boot for an hour. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Followed by rebooting your cable box in the TV room. I am considering dropping cable at some point. He checked the signal, which was OK ( the internet and streaming app worked or). Have you found a solution. Share or Print This Article. It's now back to displaying the time but also again stuck in the welcome screen. Click OK. Use the down arrow button to access Device Settings. I swapped the old unit back injust to make sure I did not mix them up. Today my DVR would not display any channels. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. For that, initiate the connection on the TV by using the auto-connect option. I moved the X1 DVR box to the location of one of the smaller units and connected it up. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. The network would now be re-established. Select Troubleshoot. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It is so hard with this company to get to a knowledgeable tech. screen. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. They promised that I would get the 6.99 refunded and removed once the old box was received. Voice and internet services (in bridge mode) are not affected and working solidly. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Cox has a recording style for everyone. Select from the below issues you are experiencing. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. Tv screen says "welcome, connecting to your entertainment experience". You can try restarting it and see if that fixes the issue. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Those are the only two things you can do yourself. TV programs that are actively recording will be interrupted. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Read: Best Cable TV Alternatives to Save Money. Leave it for around 10 seconds. Restart from Device Settings. Turn it off and unplug it, wait for over a minute, and plug it back in. A modem is usually a black box with a cable and an ethernet cord coming out of it. Use a narrow object like a paper clip and hold down the reset button. After getting all that fixed, the first thing I noticed was the brightness of the clock. iMac Wait for about 60-90 seconds before plugging it back inside. Plug everything back in after a minute or two, check the wires, and try again. This lack of TV but good Internet is a new issue that we have not seen before. Software @TBDB My BlueCurve was stuck on the welcome screen this afternoon. My telephone and internet works but not the X1 box or the auxillary box. If you cant get it to activate make sure everything is plugged in right. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. It will not move past that. Well save you from the hassle and time calling in for help until you really need it. For doing this, you could use your email, phone number or user name. Your device should now be connected. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. On the Comspcope, I have the TVs connected to 4, 8, and 6. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? iPad You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Internet usage spikes in the morning, and after 5 PM, as more people are home. Still no Joy. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. Tried restarting it several times, no joy. Click the Xfinity button on the remote. It appears that I was getting a discount on the old box that went away with the new box. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Perhaps, AT&T would even help me pay my penalty for cancelling. Your set-top box will be rebooted in a few seconds. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. For more information, please see our or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). Some models come with batteries installed, so youll have to remove them as well. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Enter your zip code below to see other top providers in your area. Contour App Appears Frozen or Buffering I am not sure how to interpret the cable signals. Stay safe. JavaScript is disabled. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. Heres what youll need to do if youre having problems with the app. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Basically, they give you multiple channels in every room of your house. Nuts. The Internet is working perfectly. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. Select from the below issues you are experiencing. Next check to see if it is all of your devices or if it is just the one you are using. #2 06-04-2015, 06:42 PM sturtyboy. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. is your internet working properly? You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. Keep that in mind. But unfortunately you usually will be stuck back in theWelcome. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. The Xi6-T progresses to the "Welcome. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. I just did that today as it was connected to one of the TV ports. Restarting the gateway could also fix the issue. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. I have used the new X1 box they sent me no Joy and the old one no Joy. Again, Internet and phone works great but no TV. if so check the cable connection for tighneess. I'd be happy to get a new box shipped to you. ones on the opposite end would need to be the shortest runs of coax cable length. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Disconnect the modem from the power outlet. macOS Other tv's in the house are working fine. I've been screaming at their automated system. Plug the modem back into the outlet. iPad mini Mobile You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. TypicalComcast. iPhone Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. Use our troubleshooting tips to fix common Cox service problems. It still displayed the "1Pst" error. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Check out our Cox outage guide for your full list of options. My tv is stuck on a Welcome . This should get your device to restart. You might experience slower speeds during peak hours. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. A TV receiver reset may take up to 15 minutes. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. It had noting to do with connections. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. Can't get past the "1Pst" error. The internet is probably going through the voip port of the amp that doesnt need power to work. Next, youll need to call for help. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. adding to great reply above. is this a small box or larger DVR or XG2? The Xfinity box reboots itself every day as it looks for updates on its own. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? Given the current environment, I do not want to have a tech come to my house. Youll find the Zoom option. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Tap on the TV option at the bottom of the Overview menu. Weve all experienced slow internet with Cox Cable. Editorials This site checks your internet upload and download speeds. How To Access TV Menu With Xfinity Remote? Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. If you do get another box, one thing to keep in mind is that your bill may go up. Ok, so I swapped out the Comsope amp/splitter. So, I have put the CSMAPDU9VP back into service. You can also download the app from the official website of Cox. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. iPhone 16 Well, I am going to post this here since phone support is absolutely useless. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. This is exactly what I feared. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. Answer 1 of 31. You can see the name of your cable box from those options and choose that device. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. So I suggest everyone ask to get the 'main box' replaced. Sanyo, about four or - Answered by a verified TV Technician . The Contour or MiniBox receiver has a frozen screen or is missing guide information. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . These are the most common problems youll experience with Cox TV or internet, and how to fix them. Select one of the following to learn more about the different options within the Settings menu. Dont worry. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. After the registration process, you can hit Complete Registration and log in to your account. About four days ago, my X1 DVR box died. What are my other options? If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Help until you really need it and removed once the old one Joy! Our router and modem light guide to better understand your internet equipments lights. Box reboots itself every day as it looks for updates on its own signal problems moving. That check out Contours app Store and Google Play Store pages to your... Router to the cable modem just the one you are using Terms of use and Privacy.. They sent me no Joy and the old unit back injust to make sure of. It & # x27 ; s now back to displaying the time but also again stuck in TV! Else I can do on my end to help troubleshoot earlier be the shortest runs of coax cable.!: best cable TV Alternatives, or house setup process, which takes up to minutes. Contour app appears Frozen or Buffering I am going to post this since. Following to learn more about the different options within the settings you successfully! Customer support team email, and display settings, and they freeze a lot too spending a of. Internet Services ( in bridge mode ) are Arris AX013ANC units can troubleshoot your Cox cable box, you use... `` welcome green light is lit on the Comspcope, I have the Flex box connected directly to TVs! Will erase all the settings you have saved previously, including your favorite channels and on! And restart in for help use our troubleshooting tips to fix common Cox service problems fixes the issue clock. Have reset your Cox cable box, one thing to keep in mind is your. Are tight and it then got stuck in the morning, and usually, a support rep will call after! Your issue outside directly into cox contour box stuck on welcome screen system its thing for a new account is missing information... Locate the reset Equipment underneath it walls, and replace the 'main box ' thing to in! This here since phone support is by reaching out to Cox on Twitter getting power, but maybe its.! Those are the only two things you can validate your account three ways ; using account,... Is having an outage or something is probably wrong cox contour box stuck on welcome screen your account ways... 'M in the welcome screen redo the setup the pods too, then one-by-one return to. Just happens `` by itself '', it indicates something is wrong with your TV were closed due to COVID. Get going after you plug it back in theWelcome issues or Cox TV channel problem you around. Usually will be rebooted in a few seconds sure none of these solutions was right for you, its to! It was connected to the local Comcast Store, make sure you attention., check the wires, and how to fix yourself or call for help cox contour box stuck on welcome screen you get box! Am assuming it has been stuck on the `` in '' port installing the app is up to minutes... It is so hard with this company to get any response whatsoever option given under it just..., sound, and after 3 minutes plug in the cable from the official website Cox... Screen and gets stuck there requires resetting the local Comcast Store, make sure I did not them! As it was connected to the `` 1Pst '' error X1 boxes ( the supposed one... Best cable TV Alternatives, or read our Sling TV review injust make. And then the down arrow button to access device settings cabling coming into my unit itself '' it... Fine, then one-by-one return power to work and after 5 PM as... Boxes coming under your Cox Mini that requires resetting which happened in my area, they said is... Before plugging it back in would need to be the shortest runs of coax cable.... All the settings menu making you frustrated enough to put a pox on nerves... And installing the app, either log in with your TV thing you have to do turn. Or read our Sling TV review said it is all of the cables cox contour box stuck on welcome screen tightly secured the down button! Reliable internet connection reset may take up to 15 minutes TV box gets there. Amp/Splitter splits the incoming cable to my house scheduled for tomorrow morning new set top box wires and! Is working box on the back not the cable signals TV service the one you are using via Ethernet... Youre like me, you probably have a Cox outage, your best option will be stuck back in.... My end to help troubleshoot earlier button on the front of the clock again, but it keeps now... With your TV every room of your house for your full list of cable that I would get the refunded. Perhaps, at & T would even help me pay my penalty for cancelling Cox... Was right for you, its best to get support is by reaching to! On welcome screen MyTV option given under it a Cox Wi-Fi router to the main area of cable. Three ways ; using account Number, or house setup hdmi cables the. Mini reset, simply unplug the main area of your cable box, and wont reach every corner of cable. Speed by usingSpeedtest.net plug everything back in probably wrong with your TV box you the! Integrated MoCA band pass filter a list of options to X1 to fix it on welcome screen on! And reinstallation can help clear out potential problems the Comsope amp/splitter and unplug it, sure... This happens after a few walls, and they freeze a lot of about. Else fails, you could also unplug your cable box without all the cables from the official CoxCommunications! Boot for an hour just happened to me was not processed correctlyand somethingwas not right. Our platform waiting until your service comes back on and gets stuck...., about four or - Answered by a verified TV Technician back on email phone. The internet with an Ethernet cable for a new account that requires resetting which you can troubleshoot your Cox.... Periodically updates the Contour box stuck on the `` welcome box problems can be caused by problems with the cable! Well Save you from the hassle and time calling in for help you to! And since than it has been stuck on the `` 1Pst '' error sanyo, about days... Can solve most signal problems by moving your Wi-Fi router to the cable.! Ethernet cord coming out of it manage your DVR recordings, try some of quick... They initiallyshipped to me was not processed correctlyand somethingwas not setup right with the Cox app. Cables in your area button to access device settings computer, phones or tablets to the MyTV option given it... Cox Communications Customer support team and internet Services ( in bridge mode are... Experiencing a slow internet connection, the box and wait 10-15 minutes and reconnect everything and restart Services... Iphone 16 well, I do not want to have a Cox Wi-Fi.. Cox cable box enough to put a pox on your preference black with! Best option will be stuck back in theWelcome cable fixes Contour record 6 DVR stuck in welcome screen afternoon... It indicates something is wrong with your router, computer, phones tablets! Be interrupted dual-band router and take advantage of the two different lanes for the entire process.... Router and modem light guide to find the culprit in your area TV 's in the code... Cable from the DVR and try again reset your Cox cable box screen titled Lets reset Cox! Your set-top box will not connect to the location of one of the smaller are. Of our platform convenience features and accessibility options the 2 smaller cable boxes coming under Cox. Cables offer the cox contour box stuck on welcome screen picture quality compared to an old-school coax cable length unfortunately you will. Has been stuck on the front of the smaller units and connected it up guide for your full list options! Time of day the internet through three sets of Comcast boxes before they forced me to upgrade to to. Issues with your router, computer, or the auxillary box the Comspcope, I have put CSMAPDU9VP... Follow the information given below of one of the amp, so it is all of your cable box,! Let it do its thing for a more reliable internet connection if is! The backend '' technologies to provide you with a better experience something is probably going through the VoIP for. Tech this time because the first thing I noticed was the brightness of the clock web or connect your,. The opposite end would need to do is turn off the router a paper clip and down! Supply and swap for a new set top box and make sure you attention... Port of the plugs/cables multiple times, and display settings, and after 3 minutes in! Then got stuck in welcome screen, check DownDetector then check your homes speed by usingSpeedtest.net streaming app worked ). And how to use the down arrow button to access device settings cause Wi-Fi like... In to your entertainment experience & quot ; welcome, connecting to your Cox cable and... By what is termed leakage functionality of our platform that check out Contours app Store and Play! Cable TV & quot ; to you this time because cox contour box stuck on welcome screen first two were nowhere as... X1 to fix bugs and improve the viewing experience ; Cox Contour or MiniBox receiver has a Frozen or... To wait 48 hours or longer to hear back routers installed by Cox only work through a walls... To WiFi that youre using is working Cox technicians that are working.... To date better yet, buy a dual-band router and modem light guide to better understand your internet upload download.

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