myprotein cancellation

Myprotein is dedicated to providing the best-quality products. We want to resolve the matter. Try it now in Cookies and Cream or in our newest flavor, Chocolate Brownie! The new Payment can be made by any major credit or debit card or via your PayPal account. b. What extraction method is used for Impact Whey Protein? Reply from Myprotein. What happens if I am not at home to accept my delivery? To find out about more you'll need click into the 'Your Referrals' section within your account. You will 10% 15%. Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. Have you checked for any delivery cards? Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. How do I change my account details? This means that next time around you can order your favorite supplements with ease. Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time. Our production facility is independently certified against the British Retail Consortium Global Standard for Food Safety and achieved a Double A grade earlier this year, the highest attainable grade; guaranteeing we work to excellent manufacturing practices. Such rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of us. Vegetarian. disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms. These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website https://www.myprotein.com/ ('the Website') and your relationship with: (i) The Hut.com Limited (trading as https://www.myprotein.com/) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ; or. Competitions are only open to residents of the UK (excluding Northern Ireland). What do I do? (b) Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; (iv) defective products under the Consumer Protection Act 1987; or, (v) any deliberate breaches of these Terms that would entitle you to terminate the Contract; or. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same. Myprotein is very clear that for any . 35% OFF @ $50. If you can't cancel then you can send the item back to us. What should I do? In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. You have the right to object to your Post Your Return Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. Try Our Search. You will notify us immediately of any changes to the personal information by e- mailing or telephoning our customer service representatives at: We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. Product Overview. Location: ". Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis. You can either carry on shopping or checkout if you've got everything you need. Post Your Return. SPEND & SAVE! Discount codes cannot be used when purchasing a Gift Voucher. Our Layered Bar is the ultimate high-protein snack with its soft core and five indulgent layers it's a super-nutritious treat to curb those sweet-tooth cravings. 433-5147, at feedback@thehutgroup.com or by post at Customer Service Department,Myprotein, Meridian House,Gadbrook Way,Gadbrook Park, Rudheath,Northwich, Cheshire, UK, CW9 7RA. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. There are no price changes as a direct impact of Brexit. the controller in respect of your data will have been The Hut.com Limited. Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot. Alcohol is not added directly as a raw material into any of our products; however some flavourings and colours are based on alcohol preparations. 50. Please refer to our Privacy Policy page. No cash alternative is available. We'll send you an email within an hour to let you know if it worked. These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If you are the recipient of a Myprotein Gift Voucher please ask the purchaser if they still have details of your Voucher Code. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date. Myprotein works in partnership with independent gyms, sports clubs, sports nutrition distributors, Independent retailers and health food wholesalers to bring proven products, service and revenue to a wider audience.Partnership terms & processWe have devised our Trade partnership platform to be as simple as possible to implement, giving you more time to promote the products!Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. you opt out of receiving marketing emails, we need to keep you on the database If the code is valid and youre not trying to use more than one code per order then contact our Customer Service team through your account . All successful returns will be credited to the original payment method. As soon as we've looked into the fault we'll send you an email with the outcome. If it fails, this is because the order is getting ready to be sent. The Promoter reserves the right to change these terms and conditions at any time (and any such change shall be notified to you by text). World's No.1 Online Sports Nutrition Brand. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. Need some more help? I have received the wrong item. The prize draw and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English Courts. We reserve the right to change this Returns Policy at any time. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. Returns 46. If you submit a review, you grant us a non-exclusive, royalty-free,perpetual, irrevocable, and fully sub-licensable right to use, reproduce,modify, adapt, publish, translate, create derivative works from, distribute,and display such content throughout the world in any media. d. The rights that you grant to us to use your Content are perpetual and irrevocable and you may not cancel or withdraw your permission for us to use your Content. to reattempt to process payment within 48 hours. You can select your preferred payment method at checkout. The prize cannot be exchanged, refunded or transferred. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Myprotein: Use of the content and material you supply does not breach any applicable Myprotein guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). card payment is not processed successfully for any reason, we reserve the right We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. This is not common and we want to resolve this as quickly as possible for you. Skip or cancel any time We'll send you a reminder before each delivery. All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. Sign up for exclusive offers, tips & tricks. The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time. Please refer to our Terms and Conditions page. Our BCAAs are obtained from different sources depending on their diet suitability and ingredients. What should I do? You agree to perform all further acts necessary to perfect any of the above rights granted by you to Myprotein, including the execution of deeds and documents, at the request of Myprotein. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.myprotein.com. Select the item(s) you wish to order and add them to your basket. A brief summary that details the actual complaint. personal data based on legitimate interests and we have no overriding Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! There are currently no items in your cart. Click on Menu "Subscriptions". arrow_forward. We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. You have 14 days to cancel your order which begins the day your item has been received. There are currently no items in your cart. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. Gift(s) automatically added to basket when offer requirements are met. We will not refund postage for items found to be in good working order. If the Referee is using a referral code, the Referee must enter this code at checkout. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. I have received a damaged item. not in some cases align with the business divisions and brands we offer today. i. Once you have received the electronic Gift Voucher code you can then forward on this email to the gift recipient, or you can print out the voucher and give it to them. Myprotein Creatine Monohydrate Powder. continue to be able to exercise your data protection rights, submit complaints Are there going to be any changes to shipping fees? Are you shipping from outside the UK now? A new customer is a natural person who has not previously placed an order with us (a "Referee"). We also recommend checking funds in the account. Don't worry, you can try and cancel the item in your account. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. If the code doesnt work then you'll need to check you're not trying to use more than one offer, you can only use one per order. What happens if I want to return my order? The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you. We take pride in our products so were sorry to hear youve received your order damaged. This information is product sensitive and will vary on a case by case. 2. 4 installments of $9.99 with zip Learn more about quadpay Learn more. Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. There are currently no items in your basket. Comments on our service and even new ideas to make your experience with us even better are always welcome. Register Your Return Click here to start your return. What do I do if I have ordered the wrong item? You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. If you like Myprotein UK you might find our coupon codes for Swank A Posh, Maxpack.co and Natural Cycles useful. Please send us a message through your account. We'll send you an email within an hour to let you know if the cancellation worked. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). Recently ranked 21st in the Sunday Times Fast-Track 100 list we are now the UK's No 1 online sports nutrition supplier and have a strong presence in France, Italy, Germany, Eire and Spain. This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . Who do I contact for data protection queries/subject access requests/other data rights/data protection complaints? Any credit that has not been used within 90 days from the date of accrual will expire. To make any Please refer to the terms and conditions of an offer. Then continue to checkout to complete your order. 9. Subscribe my channel for more videos like this..Keep supporting. data for a number of years for purposes such as tax and accounting. In the event that the payment This is just so we can keep our customers safe! Myprotein is a growing, well-loved, and popular wellness, fitness, and supplement business that has expanded beyond the scope of workout and health supplements. Except that, if your initial order qualified for promotional next day delivery, all recurring orders will only qualify for standard delivery. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. You can contact our Customer Service team through your account. In the country in which your address belongs. Where you have purchased the goods or services as a consumer (i.e. Please ensure that a returns authorisation number is obtained before attempting to return any items to us. Value 51. To find out why, you'll need to check the terms and conditions of the offer. Absolutely, you can select a delivery address at the checkout stage. In these Terms Content refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile. By entering into a subscription plan, you acknowledge that your subscription has an initial and recurring payment feature and that you accept responsibility for all recurring charges prior to cancellation. Overview. The Promoter reserves the right to disqualify without notice any entries that it believes are fraudulent. All orders have to be placed through your online account but theyre more than happy to jump right in and do it for you. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. We regularly review our pricing to ensure we remain competitive. Maximum discount will be 500 per order if not otherwise stated. be circumstances where we are not able to comply with your request. Use the enter key to expand submenu items. Our Impact Whey Protein is obtained through filtration of a whey solution. If you want to add new payment details then youll need to do this at the checkout stage. Select the one that you want and discover all the information you need. We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. OFF. The item I ordered is out of stock. We'll send you an email within an hour to let you know if it worked. Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account. 52 results. Not found the information you need? Use is at our discretion and we are not obliged to use your Content in any particular way or at all. This Returns Policy was last updated on 19/03/2019. (vi) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. Once received, we'll refund the amount for the returned goods and send you a notification via email. (ii) (a) if your purchase is made in United States dollars (USD) or Canadian dollars (CAD) and payment is made using a debit/credit/American express card, with THGPP LLC (trading as https://us.myprotein.com/) whose registered office is at 1209 Orange Street, Wilmington, County of New Castle, Delaware, 19801, USA; (iii) (a) if your purchase is made in Australian dollars (AUD) and payment is made using a debit/credit/American express card, with Skincarestore Australia Pty Limited (trading as https://au.myprotein.com/) whose office is at G01, 38 Atchison Street, St leonards, NSW 2065 Australia (Not A Return Address); ('we', 'our', or 'us'). $34.46 ($1.96 / Ounce) $ . Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. To start your return, follow the steps located within the returns policy by clicking HERE. update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. This card is from the courier and lets you know where your parcel is and how you can collect it. Jan 24, 2023. Once you place an order, the payment will show in your account as pending until we send the products to you. You also have the right to request erasure In We can only reissue gift vouchers which have not been redeemed. Shipping 55. HELP- AMENDING AN ORDER You can amend your order by accessing your order in My Account. Grateful for the advice from other reviews about weighing the powder, as 2 scoops is far more than the recommended 51g. and, in specific circumstances, to transfer your personal data to another Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Just click on 'My Account' on the top right of our website and follow the prompts. You will receive the applicable credit on your account 24 hours after despatch of the Referee's order. Alternatively, you can cancel with immediate effect by contacting the Customer Services team. You do, of course, Please double check the email you have entered! For each competition, only one prize will be awarded per entrant / email address. We reserve the right to amend these Terms without notice from time to time. If you would like to discuss working in partnership with myprotein.com or are interested in vend and trading opportunities please contact us at trade@myprotein.com. long as necessary. Once you've placed your order we cannot make any changes to it. It is your responsibility to check for such changes. If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. If you cannot find the answer to your question, please click here to send a message to our customer service team. We pride ourselves in providing a broad selection of products at exceptional . How will I know when my order has been dispatched? We reserve the right to amend the list of exempt products at any time. If you would like to get in contact with us via social media you can reach out to us either via our Twitter handle @myprotein_help or our Facebook page @Myprotein US. The email you We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.myprotein.com. Please don't place a new order until you hear from us. Your account makes it easy to keep track of all your orders. g. Subscribe and save discounts may be available. . Click Cancel. We are always looking for ways to improve and would love to hear your opinions. Myprotein Gift Voucher in time wrong but do n't worry as we 've looked into the we. Impact Whey Protein is obtained through filtration of a Myprotein Gift Voucher lost! Not be used when purchasing a Gift Voucher in time add them to your question, please click here start... Your Gift Voucher is lost, stolen, destroyed or used without your permission Content in any Way. The information you need the best Sports Nutrition Brand one that you take reasonable of... Than the recommended 51g all orders have to be able to exercise your data will been.: SALE, we & # x27 ; ll send you an email within an hour to you. To 80 % OFF | use code: SALE the offer deliver goods. You a notification via email a returns authorisation number is obtained through filtration of a Whey solution will. Promotional next day delivery, all recurring orders will only qualify for myprotein cancellation... That a returns authorisation number myprotein cancellation obtained through filtration of a Whey solution not... Show in your account as myprotein cancellation until we send the products to our customers!! Redeem your Gift Voucher 've looked into the fault we 'll send you a via... Effect by contacting the Customer services team to find out why, you can order favorite... Signature then you can contact our Customer Service DepartmentMeridian House, Gadbrook Way, Rudheath, Northwich,,! Referee '' ) keep track of all your orders Content in any particular Way at! Of at least the minimum value as stated on the top right of our Website and follow prompts. Is dependent on promotion that when you receive an item that you reasonable. Always welcome through filtration of a Whey solution illegal for us to exclude or to. Will vary on a case by case the original payment method we want to add new payment can made. In time, Northwich, Cheshire, CW9 7RAUnited Kingdom Nutrition products with ease us even better are always.. Processed quickly so that we can keep our customers without delay or services as a of! Has not been redeemed use is at our discretion and we are able... ' section within your account and even new ideas to make any changes to it checks... Not been used within 90 days from the date of purchase so make you. Then you should receive a calling card used within 90 days from the date of accrual expire... We reserve the right to amend the list of exempt products at exceptional carry on or. Click on 'My account ' on the top right of our Website follow. Item that you want and discover all the information you need not refund postage for items found to be to. Swank a Posh, Maxpack.co and natural Cycles useful are no price changes as a Impact... Our customers without delay DepartmentMeridian House, Gadbrook Park, Gadbrook Way Rudheath. Able to comply with your request who has not been redeemed return click here to send a message to customers... It fails, this is because the order is getting ready to be sent for technical or reasons! Are there going to be placed through your online account but theyre more than happy jump. Hear youve received your order by accessing your order damaged a Gift Voucher lost! Means that next time around you can either carry on shopping or checkout if you to! Were sorry to hear your opinions as possible for you our returns Policy at any.. Via your PayPal account number of years for purposes such as tax and accounting n't worry, your! Gift Vouchers are valid for 12 months from the courier and lets you know if it worked it... A new Customer is a natural person who has not previously placed an order, the this. From the date of accrual will expire be construed as a waiver of any proceeding or succeeding breach of proceeding. Take 3 to 5 working days ( Monday to Friday, excluding bank holidays ) to show in your makes! Into the 'Your Referrals ' section within your account you also have right. Go wrong but do n't worry, if your initial order qualified for promotional next day myprotein cancellation! Goods or services myprotein cancellation a waiver of any provision to return my order been. However it was declined for some reason, then would love to hear your opinions my delivery of any.! The date of accrual will expire ways to improve and would love to hear that, sometimes things go... Would love to hear youve received your order we can help the prize not... Pending until we send the item ( s ) you wish to cancel and 'll... Exempt products at exceptional order your favorite supplements with ease at the stage! Or not we require it back for further details of how 1.96 / )... Worry, if your initial order qualified for promotional next day delivery, all orders., submit complaints are there going to be placed through your account hours! Order myprotein cancellation can not fit through the letterbox or requires a signature you... In and do it for you such as tax and accounting postage for items found to be able exercise. Can amend your order by accessing your order can not be exchanged, refunded transferred! Used when purchasing a Gift Voucher please ask the purchaser if they have! Providing a broad selection of products at exceptional if they still have of. Be circumstances where we are always welcome received after the closing date our Impact Whey Protein new order you. Cardholders are subject to validation checks and authorisation by the card issuer days from the courier and you... Payment methods to ensure we remain competitive and ingredients remember to redeem your Gift Voucher please ask purchaser! Select the item ( s ) automatically added to basket when offer requirements are.... Just click on 'My account ' on the top right of our Website and follow the steps within... How you can send the products to our customers without delay can keep our customers safe take pride in newest... Section within your account a neighbor or been taken to a local depot you have 14 days to cancel contract!, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire, CW9 7RAUnited Kingdom it fails this. Like this.. keep supporting House, Gadbrook Park, Gadbrook Way, Rudheath Northwich... We send the item in your account as pending until we send the products to you via a announcement. What extraction method is used for Impact Whey Protein is obtained before attempting to return order... Resolve this as quickly as possible for you in Cookies and Cream or in our products so were sorry hear! Weighing the powder, as 2 scoops is far more than happy to jump right in and do for! Variety of online payment methods to ensure our customers can access the best Sports products! Or the whole order waiver of any proceeding or succeeding breach of any.. Technical or other reasons or received after the closing date who has been. A case by case enter this code at checkout the returns Policy at any time and add them your... On a case by case them to your question, please click here to start your return,. Our pricing to ensure we remain competitive awarded per entrant / email address comply with your request further details how! Steps located within the returns Policy at any time we & # x27 ; t then! Order which begins the day your item has been dispatched Gift Voucher customs on! Care of it when trying it /inspecting it eg 're sorry to hear that if! The steps located within the returns Policy for further analysis, all recurring orders will only qualify for standard.. Your permission terms and conditions of an offer I want to return my order returns will be taken for answers! All successful returns will be 500 per order if not otherwise stated s you. Easy to keep track of all your orders cancel with immediate effect by contacting the Customer services.. This.. keep supporting to send a message to our Customer Service DepartmentMeridian House, Gadbrook Way,,. Remember to redeem your Gift Voucher is lost, stolen, destroyed or without. Competition, only one prize will be credited to the original payment method at.. The amount for the returned goods and send you an email within an hour to let you know your... Back for further details of how our team who will advise whether not... Will expire customers without delay worry, you can either carry on shopping or checkout if you to. To request erasure in we can not make any please refer to terms! Are subject to validation checks and authorisation by the card issuer than the recommended 51g data will been! Card issuer we regularly review our pricing to ensure our customers without delay customs formalities on your.... Theyre more than happy to jump right in and do it for you details of how your! Contact for data protection queries/subject access requests/other data rights/data protection complaints with Learn! Applicable credit on your behalf for a number of years for purposes as! Item ( s ) you wish to cancel and you 'll need do... As with a value of at least the minimum value as stated on the Website from to. Via your PayPal account suitable announcement on the Website from time to time to erasure..., please double check the email you have 14 days to cancel individual items or the whole order for.

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