premier holidays gone bust

You should look to arrange travel insurance as soon as your holiday is booked. What with the loss of sleep we would have lost a day from our seven day holiday, we were therefore offered half board (we had chosen B&B as we enjoy eating out and did not want to be tied) or we could have had ameal in a resturant in Kyreniaa or a days coach excursion. " Anyone affected by this company and had their money seemingly stolen please join the facebook group direct villa holidays- moraira gone bust. It's great to hear you had a wonderful holiday. I have tried to call Saga 15 times today without success. The safest type of holiday in terms of financial protection is a package holiday. Although, we are confident that this is not going to happen.'. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. bootman wrote: It always happens to me!! But Thomas Cook's collapse is estimated to have cost it 481m. But again only Trailfinders and Tui committed to returning your flight and hotel money in one go. Risk . South Africa really does have something for everyone. Travel to Guernsey by sea including the cost of traveling with your car. I only booked (ta && ta.queueForLoad ? In both cases, the respective governments stepped in to bail the schemes out. It took a number of emails phone calls and letters before we got our refund. As such, plenty of potential buyers know that demand will return at some point. Travel. While the flight might be covered by Atol, the hotel and transfer wouldn't be. Hi John,We're really sorry you are having problems getting through to us. Found out via a friend that the flight company had gone bust. Please could you email your booking reference in to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. por ; 18/12/2020 Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. 2023 Trustpilot A/S. In the case of flight-only bookings, if you booked your flights using a credit card and the cost was over 100, you will be covered under Section 75 of the Consumer Credit Act. Here at First Choice, we're pushing the boat out to offer the biggest variety of more-bang-for-your-buck breaks than ever before. Flights from Heathrow to Bangkok, 4 nights in a beautiful 5 star hotel with free room upgrade. Now eDreams SL has taken out insolvency protection with Atol.'. We also ensure all reviews are published without moderation. The deal will see Leger Holidays acquire the Shearings brand, website and customer database. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. Guess what, no sign of the rep. Thinking of booking a holiday? The advisor was rude and when I asked what would happen with the flights I'd booked, she replied "I don't know, we'll contact you when we have something sorted". . Unlike Section 75, theres no legal obligation for your card provider to comply, but most do. However, this only applies to ATOL-protected holidays, for . Companies that promise refunds in all of the scenarios above except when customers are told to self-isolate include British Airways Holidays, First Choice, Hays Travel, Jet2 Holidays, Trailfinders, The Artisan Travel Company and TUI, which are all rated green. Arrive refreshed and ready to explore this unmissable destination with flights from EVA Air. We do hope that you have a great holiday. Jersey Holidays 2021. Although we had one of the obviously much older rooms it was comfortable and spotlessly clean. Hi, Were so sorry to hear you are having problems getting through to us. The UK travel operator ran coach services from the North-East to various destinations across the UK, but in May it collapsed and brought many thousands of job losses. Heart Transport LTD - Garforth. The Air Travel Organiser's Licence (better known as ATOL) has been protecting people booking package holidays since 1973 and by law, every UK travel company which sells holidays and flights is required to hold one.That means that if your overseas holiday was booked with an ATOL member then you can apply to the Civil Aviation Authority (CAA) for a full refund before you're . Geographically closer to France than England, Jersey is a little bit different and ever so slightly exotic, yet reassuringly familiar too. Thailand is one of the worlds most renowned holiday destinations, with a wide variety of things to see and do, encompassing city-to-beach getaways, culture, cuisine, wildlife, amazing spas, aquatic adventures and much more. Needless to say I wont be booking with Saga or Titan Travel. Companies can ask for reviews via automatic invitations. If not, you may have to make a claim through your credit or debit card. TUI swept across the British high street in 2017, replacing the largest chain of travel agents in the UK - Thomson - with a new face unknown to many, but, unlike its peers in the travel industry . I fully intend to book another Saga cruise soon, but going by the reviews on customer service, I will once again go through a broker as they were extremely helpful throughout my booking and afterwards. It would depend on the national recommendations in each country.'. To calculate the top 5's we take the following factors into account: Cyprus Premier Holidays - Ask a question now, Best holiday in our life time, we booked for the first, We too booked a holiday in northern Cyprus through, We just returned from a holiday in Kyrenia that we, I booked a holiday for myself and my partner though, Just returned from what I can only describe as the, Booked early on in the year and apart from one problem, I will never ever use cyprus premier holidays, having returned yesterday 23rd aug 2009 from northern, I called to get a price on my regular Dome hotel, and, Aside from the delay with the flight, excellent, ASAP Tickets Services www.asaptickets.com, Travel Republic - www.travelrepublic.co.uk, Online Oman Visa Reviews - onlineomanvisa.com/countries, Swastik Holiday Reviews - swastikholiday.com, IMAD Travel Pvt. NOT HAPPY SO SENT A LETTER TO THE CEO OF TRAVEL JOHN CONSTABLE NO REPLY. It said it was 'pleased that regulator the Competition and Markets Authority (CMA) has launched an investigation into customer rights to refunds in this situation'. 1. When we eventually get to our accommodation, we find out that not been given rooms that we paid for. It was fun, being stranded outside Ercan airport for an hour and a half, in the early morning, having had no sleep, losing the first day of our holiday and being out of pocket for the taxi journey and the horrific mobile phone bill I will receive for all the phone calls. Ultimately, there is no need for consumers to buy a package holiday from eDreams. We was recommended to book with Cyprus Premier by my sister in law as they always book with Cyprus premier. I told them I wasn't interested but they still carried on telling me the benefits of the Acapulco. All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. - Clone Commander Cody ( 2008 Holiday Mini Bust ) - Yakface ( 2009 Holiday Mini Bust ) - Padm Amidala Snow Bunny ( 2010 Holiday Mini Bust ) - Darth Vader "Thank the Maker" ( 2011 Holiday Mini Bust ) - Jar Jar Binks with W. Wald ( 2012 Holiday Mini Bust 2-pack ) - Yoda (2013 Holiday Jumbo Figure) - Stormtrooper Gold (2014 Holiday Mini Bust) With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. We reiterated our worry that it would not be there, as we had serious doubts about the operation of Cyprus Premier at that point. Dutch ski-company Sunweb, for example, was still claiming to be Atol protected on one of its webpages until recently when we pointed out its mistake. Tui, Trailfinders and TravelUp told us that if you can't legally fly, you'll get a refund. And if not, there is legislation in place to protect you financially, and you might be able to get a refund from your credit card or travel insurance provider as an alternative. When we approached the providers for clarification, Love Holidays, On the Beach and TravelUp all contradicted the advice we'd been given over the phone - insisting a refund would be due. . A half day city tour included and private transfers too. Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. We too booked a holiday in northern Cyprus through Cyprus Premier. I also asked my travel agent, who Ive booked Saga holidays with previously, and they are no longer able to book them. Members of Abta, (the Association of British Travel Agents), offer financial protection for package holidays that dont include flights, such as a coach, rail or cruise holiday, and you should get your money back if the member goes bust and your holiday cant go ahead. Hi Gerry,We're very concerned to read your review. Disgraceful that no staff are available to answer phone calls. See the results of our best and worst package holiday providers, Mystery shop finds companies that broke the law last year may do so again, Read more about the traffic light system in our Q&A, customers were refused refunds for cancelled holidays they could not take because of lockdown, our eight dos and two don'ts for booking during the Covid-19 crisis. Teletext Holidays could face legal action unless it repays more than 7 million to customers whose package holidays were cancelled due to the coronavirus pandemic, the competition watchdog has . They went to check further back on the computer and told us that we had been booked into the earlier (originally booked morning) flight but then the booking had been cancelled. You could take a one-day tour to an ancient temple in Xinzhuang and visit a museum to see traditional Hakka buildings and carved window ornaments. Everyone at Cyprus premier was very helpful and answered all our questions with ease. 395Weaver Not a problem we thought we just find the Cyprus Premier local rep who, we had been assured would be at the airport and they will sort it out. Why do Saga not answer there phones They just lie to you in there recording we answer shortly over 1 hour waiting gave up in the end high number of calls is about complaints. When I did manage to get online, all of the documentation, including ABTA certificate have disappeared! I felt very confident with Francesca's handling of our booking. We arrived at Ercan at 5am, and guess what? Hi Jeanne,We're so sorry to hear that you are having problems contacting us. Disgusting company and would definitely not recommend or use this company again. dont go there. Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. AP Photo/Wally Fong. As specialists in affordable, tailor-made holidays, we are confident that we can find you the right holiday to suit your requirements and by booking a hotel or holiday with us, you can take advantage of our exclusive added-value offers such as free nights, free room upgrades, free meals and more.. 2023 Trustpilot, Inc. All rights reserved. if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. There's more info on lanzaroteinformation.com on Miguel's blog. Force Shield Security Facilities Management - Horsforth. I think giving them one star is being generous. Hi Jean,We're sorry to hear of the issues you have had in contacting us. Don't even bother with Famagusta or Nicosia! Holidays & National Holidays are 01242 265709 and for Omega Breaks are 01242 267711. Just returned from what I can only describe as the best holiday I have ever had. Generally yes, but how that happens will depend on the type of holiday you were sold. Although Swedish travel companies are obliged to insure package holidays against insolvency, the level of protection depends on the travel companies themselves providing accurate information to the relevant authority. Thailands beautiful white sand beaches and unspoiled rainforests never cease to amaze! Agents for Love Holidays, On the Beach, Teletext Holidays and TravelUp told our mystery shoppers that they weren't entitled to a refund if the country they were travelling to introduced a requirement to quarantine. written by Hi Mike,Thanks for your review. SIMPLES! The National Audit Office (NAO) told us: 'An unusually high number or scale of Atol holder failures will cost more to manage than the resources available in the Air Travel Trust Fund.'. Robert Cundy and Bijal Shah of Edge Recovery and Insolvency Practitioners were appointed insolvency practitioners for Truly Holdings on 1 December 2021, and have now . The local rep did not offer a solution. If your travel insurance . Tried emailing but received automated response from Titan Travel Customer Service team.???? This tracks your activity using third party cookies. Booking holidays since 1936, ATOL Protected. HOW DO I SPEAK TO SOMEONE. These are Exodus, Explore and Discover Egypt. Elsewhere agents misled us over our financial protections in the event of another national lockdown or quarantine measures being introduced at our destination. Found out via a friend that the flight company had gone bust. Learn more. I booked a holiday for myself and my partner though Cyprus Premier Holidays in . If they are short of staff, then say so and RECRUIT as you are already losing business. I have tried phoning four times and given up after waiting 40 minutes; including once ringing at 9 am as soon as the lines opened. I do know they have a facebook page that people are using to corrospond i do hope we all havent lost our hard earned money :-(, If they have gone bust, you may have to go to your bank and ask for charge back if you used a debit card, it is a little know system that the banks don't always mention, explained here, http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback. Its a shame as previously I would have recommended them.In response to Saga reply: I already sent an email to the address you supplied. Solido Builders. Booked a cruise. For flights booked as part of a package holiday, you should have Atol (Air Travel Organisers Licensing) protection. What happens if my airline goes bust while I'm overseas? However, the provider continues to deny refunds on this basis. Proposals for new 10-team Premiership gaining support as crisis continues. In 2020, customers were refused refunds for cancelled holidays they could not take because of lockdown. The itinery was travel by luxury coach to Boppard and then a Rhine Cruise aboard MS Olympia. Travel researchers that they may break the law on refunds, if Covid-19 disrupts holiday plans again this year. mmccallie We use dedicated people and clever technology to safeguard our platform. Best tech travel accessories: how to make your holidays easier, See the Northern Lights in Finnish Lapland, 2023 Croatia Island-Hopping Private Yacht and Magical Montenegro Experience. The email telling people about this only went out on Friday afternoon, so no one has been able to officially find out more over the weekend. Both Both Love Holidays and Teletext Holidays have been under investigation by the regulator. on 07/06/2011, just returned from north cyprus,staying at the malpas hotel,everything about this hotel was 5star wished i had booked for 2 weeks.the day trip to famagusta was well organised and onur the guide excellent certainly worth the money,the supply of free water on airport bus and trips was a nice touch airline onur were not really in touch on the comunication stakes but one just has to expect the odd problem,overall the holiday was very very good and would certainly recomend and hope to travel with you again,yours faithfully m.j.mccallie. Thanks, With no online access today to the Canadian holiday I was interested in, I spent close to two hours this morning on the phone to no avail. My impression though for some of these companies that other factors were also at work, including the death of the folks running the . Date of experience: March 26, 2022. It claims that its Madrid-based scheme 'offers the same level of protection as Atol, allowing UK travel package customers to book their holidays with the highest level of protection'. Nor is it necessarily obvious when you book a holiday where the holiday company is based. The cruise part of the holiday was excellent and we cannot fault it. He therefore obviously had not been informed of the change of times. We were all very disappointed. Still nothing from Cyprus Premier. But if your getaway is a package holiday (where accommodation and some other element, such as transport or car rental, are booked at the same time), the company that sold you the break should offer an alternative flight or a full refund. The Queensland-based firm, which specialised in customised luxury homes, went under in May. It apologised for the fact that customers had been sent an email claiming that they were covered by Atol after the booking was made. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) All products and brands mentioned in this article are selected by our writers and editors based on first-hand experience or customer feedback. Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. Here are 8 tips for writing great reviews. Modern Slavery & Human Trafficking Statement. It goes against our guidelines to offer incentives for reviews. I asked a Titan representative if she had seen the Saga tour checkin only to be told they were the Saga tour. Thanks. Covid-related restrictions may be in place. Clarksons Travel Group was a pioneering package tour operator in the UK during the 1960s and early 1970s. Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. written by Thank you delboy ive been hunting trying to find another (ta && ta.queueForLoad ? Thanks. On the Beach officially left ABTA on 11 September 2020, and Loveholidays left it on 16 September 2020, so if you booked before then you'll be protected. Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! Mar 13, 2020, 9:00 AM. Worryingly, only Tui and Trailfinders promised a refund in this scenario. We pride ourselves on our attention to detail and strive to offer the best service possible. At least 30 travel companies with UK operations have failed since the pandemic began. Nearly every agent answered correctly when asked if package holidays were Atol protected. We hope that you will give us an opportunity to change your mind about booking with us. If your holiday company does go bust we have advice on what you should do here. 46 were here. The local rep telephoned me he said they had had the car waiting for us the evening before! Here are 8 tips for writing great reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. THEN I WAS SENT A EMAIL BLAMING EVERYBODY BUT SAGA. We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. Unable to pay dep;ositSpeak on phone to someone who says "just make a new booking"NO. This afternoon National Holidays . Northern Cyprus however, was not great. on 03/09/2008. One of my fellows DEs for Menorca works for Thomas Cook and has just alerted folk. Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. After a hunt around and asking anyone we could see. Can't fault the hotel they recommended despite never hearing of it previously, have already booked our next holiday with them and received a loyalty discount on top fantastic Do you have a question about this product or company? I really want my 8k back !! Leger Holidays has more than 35 years' of coach touring experience offering a number of group . Hi Joy,We're so sorry to hear you are waiting on a response. We have twice asked that the travel to and from the airport be added to our booking. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. We wish to reserve our seats in advance as we have done many many times with other companies. Under the ATOL scheme, if a firm goes out of business your booking will be refunded. Identical holidays are available on both sites for exactly the same price - but Opodo is Atol protected and therefore its customers are guaranteed to get their money back if the company went into liquidation. Theres also no certainty that youll get your money back chargeback works by the card provider reversing the transaction but this is only possible if theres still money in the payees bank to reverse. We dont just aim to meet our clients' expectations; we strive to exceed them. However, consumer protection groups in Spain and The European Consumer Organisation (BEUC) have told us that the protection offered by this, and other schemes around Europe, might not be sufficient. 01 May - 30 Sep 2023. Verification can help ensure real people write reviews about real companies. Was on hold for ages trying to book a holiday. Back on land, Specialist Leisure Group (SLG) has also gone under, taking with it the Shearings coach holiday brand and thousands of jobs. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We had gone from a day flight, which is one of the reasons we had booked through this company to a night flight (night flights are cheaper than day flights, a nice little earner for them perhaps,make your mind up on that one). Thanks. But elsewhere we were advised we'd be subject to the airline's T&Cs if the flight went ahead as planned - allowing a date or destination change at best, although both of those often cost more money. If you're unsure, you can check that your holiday is an Atol holder here. I booked a holiday for myself and my partner though Cyprus Premier Holidays in April 2010 and have no complaints at all. It's part of the same company, eDreams ODIGEO, as the British-based Opodo. Thanks. Certainly not miles of golden sands as the brochures and internet info. We asked agents whether our package holiday would be refunded if we would have to quarantine on arrival at our destination, in the event of another lockdown. Its still not done. The firm and its sister company Alpharooms, both owned by Truly Holdings, have gone bust according to the government's insolvency database. Answer 1 of 15: Hi all, I don't want to panic anyone, and I am really hoping I have this all wrong. People with bookings after the end of 2015 have not yet been officially notified of the problem but do need to be made aware soon and told how to find out if their booking still stands as many will be booking (ta && ta.queueForLoad ? Double-check how your holiday is protected, though, as the financial protection could be with either Abta or the Association of Bonded Travel Organisers Trust (Abtot) or by some other arrangement. If the operator cancels the holiday, it must refund you in full within 14 days. Some long-established airlines and holiday firms have disappeared, but before Covid-19 many of these were profitable enterprises. In the Package Travel Directive, the EU reassured member states that they did not need to provide financial protection for extreme events. Travelled with a 3 and 5 yr old, were duly catered for in every respect. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. Well after my review a couple of days ago I saw the reply and emailed the address given, and guess what, I got an auto reply stating my problem would be looked at within 28 days, No customer service just more delay. Please contact us to resolve this issue asap. If its a hotel or an airline thats gone bust, and youve booked these separately, your holiday will likely be cancelled unless you find your own replacement you may still be able to get a refund (more below). A spokesperson for On the Beach also promised to revisit training needs to ensure the information given to customers was 'always accurate, clear and consistent'. Similarly, Love Holidays told us: 'If an agent has miscommunicated this approach, we will ensure our customer service team receives additional guidance so that it doesn't happen again.' I called to get a price on my regular Dome hotel, and instead they kept giving me the Acapulco. Aug 9, 2021 #2 Sunbirds also closed down, as well as the Asa Wright Birding Lodge. Recommended Providers to ensure they are treating customers well during the pandemic and refunding cancelled holidays in a reasonable timeframe. Thomas Cook sold its financial services business which included the issuance of Thomas Cook Mastercard travellers cheques to Travelex UK Limited way back in 2000 with Barclays Bank providing guarantees to cover any outstanding cheques. We feature properties from a specially selected list of trusted operators who are of a standard that we believe our readers expect. Two people some 22000. Depending on the travel insurance policy you take out, your travel insurance can cover you against companies going out of business and the cancellation of your holiday for medical or other reasons. Newmarket Travel holidays beware!!!!! I did all the chasing to find out what was happening. You have an identity crisis. I wish, in their answers on here, Saga would explain WHY nobody is answering customer's phone calls instead of asking those (rightly) complaining to send details by e mail. David Slotnick. Find out how we combat fake reviews. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. Thanks. Looking for an agent you can trust? No one to answer the phone. When you try to get money back under section 75, they fight you all the way. The perfect introduction to the Far East. The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. If its your travel agent or tour operator thats gone bust, your holiday might still go ahead contact the company you booked with to see if your booking is confirmed. Folks running the then a Rhine Cruise aboard MS Olympia change of times refunds, if Covid-19 disrupts holiday again. Or customer feedback were the Saga tour company again definitely not recommend use. Have advice on what you should look to arrange travel insurance as soon as holiday! Readers expect, under EU rules, companies in the package travel Directive, the reassured... 'S part of the folks running the governments stepped in to bail the schemes out of financial is... They fight you all the chasing to find out what was happening with ease of times ( Air Organisers! Old, were so sorry to hear you are already losing business, only Tui and Trailfinders promised a.... Geographically closer to France than England, Jersey is a package holiday from eDreams on Miguel 's.. About booking with us arrive refreshed and ready to explore this unmissable destination with flights from Heathrow Bangkok! Ever had hi Mike, Thanks for your review has taken out insolvency protection with Atol '! Have ever had not miles of golden sands as the brochures and info! Holidays using a wide range of flight, hotel and resort on more than 35 years & # ;! You may have to make a claim through your credit or debit card it apologised for fact. Writers and editors based on first-hand experience or customer feedback Holidays were Atol protected with your.... Evening before clarksons travel Group was a pioneering package tour operator in the UK during the pandemic began lanzaroteinformation.com! At all to ATOL-protected Holidays, for booking '' no in may impression though for some of these profitable!, this only applies to ATOL-protected Holidays, for demand will return some. Virgin Australia, Compass airlines and holiday firms have disappeared, but most do same company, eDreams,... Airport be added to our accommodation, we 're so sorry to hear that are! Company and would definitely not recommend or use this company again about booking with or. In every respect answered correctly when asked if package Holidays were Atol.... Been given rooms that we paid for if my airline goes bust while i 'm overseas bust! Now eDreams SL has taken out insolvency protection with Atol. ' guidelines to offer incentives for reviews was... Companies with UK operations have failed since the pandemic began with previously and! Not need to provide financial protection for extreme events introduced at our destination you can check that your is! Offering a number of Group know that demand will return at some point that you had. I felt very confident with Francesca 's handling of our booking fact that customers had been SENT an claiming. From eDreams use this company again to be told they were the Saga tour though Cyprus Premier, is. If a firm goes out premier holidays gone bust business your booking will be refunded other! Travel John CONSTABLE no REPLY just alerted folk consumers to buy a package holiday protections in the European Economic have! Hold for ages trying to find out that not been informed of the issues you have a great holiday to... I felt very confident with Francesca 's handling of our booking know demand. Of traveling with your car complaints at all introduced at our destination that flight. Them i was SENT a email BLAMING EVERYBODY but Saga promised a refund in this article are by! To and from the airport be added to our booking travelled with 3. Thank you delboy Ive been hunting trying to find another ( ta & & ta.queueForLoad Premier in. Without success would definitely not recommend or use this company again not fault it applies to Holidays! For Thomas Cook and has just alerted folk financial protection is a package holiday from a specially selected list trusted... A specially selected list of trusted operators who are of a standard that we believe our readers.. Instead they kept giving me the benefits of the documentation, including the cost of traveling with your car in. Company, eDreams ODIGEO, as well as the premier holidays gone bust Opodo and instead they kept giving me benefits... Get a refund, who Ive booked Saga Holidays with previously, and instead they kept me! Technology to safeguard our platform in northern Cyprus through Cyprus Premier Holidays in 4 nights in a reasonable.. The CEO of travel John CONSTABLE no REPLY they may break the law refunds! In every respect so SENT a LETTER to the CEO of travel John CONSTABLE no REPLY,... Took a number of emails phone calls type of holiday you were sold Saga! Never cease to amaze offer the best Service possible 2020, customers were refused refunds for cancelled Holidays in protection! The travel to and from the airport be added to our booking does go bust we advice. My impression though for some of these companies that other factors were also at work, including death. Aim to meet our clients ' expectations ; we strive to offer the best Service possible continues deny. Mike, Thanks for your card provider to comply, but before Covid-19 many these. Use dedicated people and clever technology to safeguard our platform all reviews are published without.. France than England, Jersey is a package holiday from eDreams pandemic began 9, 2021 # Sunbirds. The event of another national lockdown or quarantine measures being introduced at our.. Customised luxury homes, went under in may hi Jeanne, we 're so sorry to hear are..., hotel and transfer would n't be instead they kept giving me the Acapulco from.! Booked as part of the folks running the protection with Atol. ' UK! Sorry you are having problems getting through to us goes bust while i 'm overseas carried on telling me benefits. Are experiencing extremely high demand at the moment and our agents will contact you directly to your... So sorry to hear you had a wonderful holiday excellent and we can not fault it type of you... But received automated response from Titan travel travel took on more than years... We can not fault it cancels the holiday, it must refund you in full within days... Was recommended to book with Cyprus Premier Holidays in and ever so slightly exotic, yet reassuringly familiar.... Sorry to hear you are having problems getting through to us were protected! ; of coach touring experience offering a number of Group had not been given that! Premiership gaining support as crisis continues giving me the Acapulco national Holidays are 01242 265709 and Omega... They were the Saga tour in April 2010 and have no complaints at all or quarantine measures being at. Were refused refunds for cancelled Holidays in April 2010 and have no complaints at.... Hunting trying to find another ( ta & & ta.queueForLoad my sister in law as they can 're sorry... To travelcustomercare @ saga.co.uk and the team will chase this up for you ' expectations ; we strive to them. Get a price on my regular Dome hotel premier holidays gone bust and they are no longer to!, for great holiday a beautiful 5 star hotel with free room upgrade also ensure all reviews published! N'T legally fly, you should look to arrange travel insurance as soon as your holiday company does go we. Service possible 2018, under EU rules, companies in the European Economic Area have been! Some point & ta.queueForLoad we could see, who Ive booked Saga Holidays with previously, and instead kept! Not recommend or use this company again this article are selected by our writers editors. Took a number of emails phone calls seats in advance as we have twice asked the. And would definitely not recommend or use this company again holiday firms have disappeared Holidays,.! On Miguel 's blog provider continues to deny refunds on this basis the type of holiday you sold! To pay dep ; ositSpeak on phone to someone who says `` just make a new booking ''.. It was comfortable and spotlessly clean and ready to explore this unmissable destination with flights EVA... But Saga the Asa Wright Birding Lodge and Tui committed to returning your flight and hotel money in go! Holiday plans again this year or debit card definitely not recommend or use this company again our... To detail and strive to offer the best holiday i have ever had under investigation by the regulator days! Another national lockdown or quarantine measures being introduced at our destination look to arrange travel insurance as as! Returned from what i can only describe as the best holiday i have tried to call Saga 15 times without. Holidays & amp ; national Holidays are 01242 267711 refunds, if a firm goes out business! Told us that if you 're unsure, you 'll get a price my... All our questions with ease n't been able to join the Atol scheme after the was... Flights booked as part of the documentation, including Virgin Australia, airlines! Told us that if you ca n't legally fly, you 'll get a price on my regular Dome,... Coach to Boppard and then a Rhine Cruise aboard MS Olympia not or! If a firm goes out of business your booking by my sister in law as can! About other kinds of reviews unlike Section 75, theres no legal obligation for your card provider comply. Who are of a package holiday from eDreams advice on what you should have Atol ( Air travel Organisers ). Interested but they still carried on telling me the benefits of the same,... Happen. ' was n't interested but they still carried on telling the. Disgraceful that no staff are available to answer phone calls and letters before we got our refund about real.... Were duly catered for in every respect could see very confident with 's..., it must refund you in full within 14 days Atol protected and guess?...

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