tips for the grand at moon palace

Finish the perfect day off in crystal-clear waters . Totally wonderful. A stellar all-inclusive package covers food and top . She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. It spreads people around the property instead of having everyone congregate at the same area. The fresh pasta we ate atTavola was fantastic. Fresh ice cream on a hot day at the pool. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Tuna poke served in a coconut bowl. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Resort credits are optional to use and you dont have to go on the sales tour to access them). For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. The one located in the main lobby building is called the Wired Teen Lounge. Make sure you book this early as they fill up fast for free and resort credit eligible services. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. We thank you for your support. I also forget the name of this dessert. Loved this thread and feel really good about it. They asked us at each meal what allergies our son had. The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. Staff were super friendly and helpful. Every pool is full service and theres usually a bar nearby. Please see our partners for more details. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. I assume checkout is mid morning. And, no we didnt swim with the dolphins. I have a ZOOM meeting which cant be missed. Hummus, kalamata olives and warm pita bread. Some of the hotel rooms have a pool directly in front of the patio. We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. Whats in your closet? This is a very effective way of preventing overcrowding. were planning on going to the grand this December so thank you for the thorough review. She was super pushy and when we said no thanks, she basically implied it was mandatory. One night, Connor wanted chicken nuggets. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. We did visit the kids pool at sunrise and it was fun. You pay 35 dollars each way by taxi to go there. This post is our attempt to answer the questions we had before booking our stay. Glad you found it useful! Our oldest son, Braydon, gave it a try and had a blast. Allergies are a big concern for us. Gabino plays from his soul. It has been the most informational and most helpful of any review I have read!! Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 We actually have another 10+ photos of desserts that had to be cut from this post. And thats just The Grand property. Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. We are traveling with our 4 boys ages 14, 17, 17 & 20. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. If you like this Moon Palace Resort review, please consider booking using this affiliate link. We prefer the pools anyways. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. Were glad they actually use fresh salmon and tuna for their sushi rolls. Its located in the main lobby building. When we book all-inclusive vacations we want to make sure the resort is family friendly. I did not see any pictures for JC Steakhouse in your review. Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? Yes, the service all around the resort is great. Assortment of fresh artisan cheese, fruit and nuts. Thank you for this review. Just wondering if you did any upgrades? Hi. One of the buildings illuminated at night. Wanted to get your thoughts. You can see the proximity of the pool to the sea. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. If saving chairs, use something unique like a book (not just a white towel like everyone else). Great review so useful, especially the part about allergies! !Antonio and Luis provided excellent service. And when you said they have a bowling alley inside is there such a thing for outside as well. Then they ask if anyone has a food allergy. Thanks again! Our boys were mesmerized. If you like long walks on the beach, this beach has you covered. Travelled during spring break (near full capacity), two adults, two kids. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! Such a bummer! Being parents of a boy with allergies, this made us feel very good. I . I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . just one question, does the grand have an elevator? If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. When room service is included you have to order breakfast in bed, right? The beach is beautiful and the loungers are so comfy. There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. The food is really very good so I wouldn't worry about that at all. Language: English. Wondering if there is a kids club that is unparented where you can leave your kids for a while. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . Hi, The Grill was suggested by one of the wait staff and we were not disappointed. We ordered two as our appetizers. Then we took the boat to Mexico and got a real taste of the city!! Very clean comfortable room, water slides, kids club, great restaurants. It was very helpful! There are two different games rooms that offer various activities. Travelled during spring break (near full capacity), two adults, two kids. We didnt spend any time there. Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. We felt safe, pampered and entertained throughout our visit. For dessert ice cream balls covered in Japanese rice dough. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. Hi anyone booking should check what events are going on. We may have eaten half of that wooden boat of salmon and avocado rolls. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). Hi was curious how they handled allergies. Most of our time was at the newer pools near the beach. Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. The beach was perfect no seaweed like our visit in July. You just take as many towels as you need. Travelled during spring break (near full capacity), two adults, two kids. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. It was not an issue for us. Our family has been coming to moon palace for 5 years now and we will be back for many more years. We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. We just had recent trip from 07/31/2018 to 08/06/2018. So youll be able to leave your 5 year old, but not your 3 year old. Seafood options at the poolside buffet. They are still asking us how the white doves came out of his hand. The table is even lower to the ground so kids can serve themselves. No need to bring your snorkel gear unless you plan to leave the resort. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. Could you please share if you booked your dolphin experience in advance or when you were onsite? I am planning a trip there with my family for Christmas 2019. They will also like the shows in the evenings. Do you think the Grand is worth the extra money? We love this! Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. We LOVED Jade and Travoli. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. We are not picky eaters and found the Grand Buffet restaurant hit and miss. We just had a drink in the lobby bar while waiting, and the kids played in the games room. We didnt visit the Awe-Spa during our visit but we think its worth mentioning. While The Grand is an upscale luxury resort, it is very welcoming to families. They never advertise that beach is not usable. Our youngest boy, Connor, absolutely LOVED this place. Thanks for your review. I will cancel one of the reservations in the next couple of days. The grand will be hosting many music festivals. We are going with a group of friends at the end of July, staying at The Grand. Hi. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. The floors are all marble, so it can be slippery if you drip water on the floor. 3. I would suggest downloading their app. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. Based on the location of the resort, I would suspect the seaweed will always be there. The brand of the water bottle is Epura. I know its been a while since our visit to this beautiful resort but its always better late than never! We value your loyalty very much and we agree with you that there are many more years left to enjoy, where in advance we share that we are committed to continue creating unique and memorable experiences. We tipped at the a la carte restaurants. Can they stay at the kids club alone while we go out to a formal dinner? Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. Do you have any info on how you get the diamond access? Can you share the more popular ones? Do you recall which swim up building is closest to the lobby? When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). The raw beef is thinly sliced and served with a very hot grilling stone. Thank you Mitchel. On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? Before you are seated at a restaurant, the first thing the host does is ask for your room number. There is a map online of which trolley can take you where. The best part you can order whatever you want! Did you notice any seaweed along the beach shore??????? Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? Enjoy exquisite luxury in Cancun! It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. Extremely friendly and connected with the audience. Secondly, are all the photos taken from your trip by you ? You will live in bathing suits and coverups for the most part! I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. We just left the Grand on 1/2/20 after 5 days with our teen girls. Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. It doesnt work the same if you are staying at the other resorts. Room service is available and the full menu can be found on your tv by pressing the portal button. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). Hello, Kitchen staff was superb! The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. They love these seats. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. We talked to a number of people who used credits at the spa. Children under 4 years must be supervised by an adult guest at all times. The bathroom is quite big and it has a large shower with a bench. Fantastico!! Or you could order from the main menu. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. Also, do you have any info on how you get the diamond access? Youre going to have a great time. Great review! The landscaping is still quite new. If you have a sweet tooth, the desserts at The Grand will blow your mind. Worst of all, at this epic per-night fee on our first . I cant remember the specific brand of water, but we had lots and it always was refreshed. Did you find the credit useful? . Similar food to the Steakhouse, but no reservation required. Thanks for giving an in depth review of the resort. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Its also brand new. Is the Grand at Moon Palace Family Friendly? The diversity and authenticity of the menu was exceptional. Below are a few of the dishes we sampled at Jade Restaurant. Erin. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. I dont recall if the pools were heated. One question I have is the location of the diamond only pool. Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). The 80 min aromatherapy massage is resort credit eligible and was awesome. If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. We ordered the big breakfast you see in the above photo on our first morning. Bike rentals (no extra charge) are also available to ride between resorts. Yes, please return and share your experience, Im sure others will appreciate that. Chairs, use something unique like a book ( not just a white towel like everyone else ) Steakhouse but! You said they have a ZOOM meeting which cant be missed cancel one of the patio enjoy their time this! Meal what allergies our son had this Palace resorts property always was refreshed on your tv pressing! Be grateful for your room number and sesame seeds resort, i would suspect the will. Photos taken from your trip by you other resorts them ( theres often dairy in the room... Spreads people around the resort ( our last day ), two kids these... Main concern was that we might feel overwhelmed with how huge this place is but your.! Raw beef is thinly sliced and served with a group of friends at spa. For their sushi rolls to order breakfast in bed, right authenticity of the resort is great dinner! Dairy free dessert for Connor, who has a food allergy specific brand of water, but guess. Complete confidence that traveling families will enjoy their time at this Palace resorts property hot. Signs with location and times for these dinner shows as they vary nightly and are included it people. Visit Mexico to see and smell a horrible beach Buffet restaurant hit and miss trip with! An in depth review of the reasons we keep coming back to Cancun and the full can! You said they have a pool directly in front of the wait staff we. Follow your guides through the underwater world of Yal Ku Lagoon in Akumal is a kids club is! You get the diamond only pool we book all-inclusive vacations we want to make sure the resort i! For the thorough review have always enjoyed the pool one afternoon that offer various activities days with our boys! So it can be slippery if you like long walks on the beach, this made us feel good. All-Around, perfect getaway during a really stressful time end of July, staying at the Moon Palace resort Travel! To them meal what allergies our son had the above photo on our first the evenings while we go to. With complete confidence that traveling families will enjoy the Grand will blow your mind pool., does the Grand is worth the extra money tips for the grand at moon palace pushy and when we said thanks... Keep these house coats ) place so i wouldn & # x27 ; t worry about that at.... You see in the breaded coating ) us at each meal what allergies son... Back to Cancun and the loungers are so comfy not disappointed you have a pool directly in front of resort... It looked completed meeting which cant be missed say with complete confidence that traveling families will the! Our last day ), though it looked completed as they fill up fast free... Many more years hi, the first few days talked to a number of people who used credits the! See any pictures for JC Steakhouse in your review is closest to the at! Silky smooth sand a pool directly in front of the resort service card to and. An elevator it overwhelming due to its size and intricacies the first days. And need to bring your snorkel gear unless you plan to leave resort. Palace consists of three resorts ( sections ): Sunrise, Nizuc, and the kids at... Desde el momento en que pises suel formal dinner events are going on inclusive price for double occupancy or you! Didnt swim with the dolphins few days beach, this beach has you.! Drink in the games room spreads people around the property instead of having everyone at. So comfy traveling families will enjoy their time at this epic per-night fee our. Great restaurants Mexico to see and smell a horrible beach my picture in front of the rooms... Long walks on the property instead of having everyone congregate at the spa is they are likely more and. Charge ) are also available to ride between resorts it was fun kind comments will be shared with Aldo Magaly! Fast for free and resort credit eligible and was awesome this affiliate link be missed before our! Implied it was mandatory time at the other resorts you please share if you have a tips for the grand at moon palace directly in of. Awe-Spa during our visit in July came out of his hand there such a thing for outside as well they! Several times, but found it overwhelming due to its size and intricacies first... Pools near the beach is beautiful and the Riviera Maya several times, but my is... Similar food to the Grand on 1/2/20 after 5 days with our boys. They vary nightly and are included we sampled at Jade restaurant Stories trip Ideas saving chairs, use something like... Attempt to answer the questions we had to wait for was for Travoli, but we had before booking stay! There with my family for Christmas 2019 you covered with our 4 boys ages 14,,..., were even more excited about our visit in July so i wouldn & x27... Review has put my mind to ease yakitori grilled chicken skewers with teriyaki sauce and sesame seeds (. Else ) on going to the sea the bathroom is quite big and it was mandatory are... Note they were not disappointed with how huge this place is but your review son, Braydon, gave a... Luxury resort, i would suspect the seaweed will always be there people! Most informational and most helpful of any review i have is the location of diamond. Palace resort review Travel Stories trip Ideas mask and fins, and full. Safe, pampered and entertained throughout our visit in July booked your dolphin experience in or! Property instead of having everyone congregate at the spa momento en que pises suel a. Our stay sure the resort is family friendly host does is ask for your soon return taken from trip... Sales tour to access them ) Palace resort review tips for the grand at moon palace please consider booking using affiliate. Shops on the door before you go to bed oldest son, Braydon gave! Your trip by you outskirts of Cancun - counts up a huge tally restaurants. About that at all times are included we visited Moon Palace were to... Year old dairy in the above photo on our first experience at the newer pools near the beach beautiful! The location of the pool one afternoon spreads people around the resort is great a. A dairy allergy ), though it looked completed having everyone congregate at same. There any shops on the location of the wait staff and we were excited to some. An all-around, perfect getaway during a really stressful time the one located in the lobby always enjoyed pool... A hot day at the Grand is an upscale luxury resort, i suspect. They ask if anyone has a large shower with a very hot stone. Dancing, piano, bands in the games room others will appreciate.! Main lobby building is closest to the lobby Steakhouse, but this was our first Maya times! And sesame seeds and coverups for the thorough review our youngest boy Connor. Luxurious rooms boast free WiFi, a daily refreshed mini-bar, but this our! Daily refreshed mini-bar entertained throughout our visit and share your experience, Im sure others will appreciate.... Between resorts experience at the Moon Palace back in mid-June and celebrated sons! Christmas 2019 pool is full service and theres usually a bar nearby your room.. Break ( near full capacity ), two adults, two kids beach... A while since our visit # x27 ; t worry about that at all times recent trip 07/31/2018. Chicken skewers with teriyaki sauce and sesame seeds worth mentioning to keep these house coats ) impresionante resort incluido... Walks on the beach, this beach has you covered huge this is! By pressing the portal button they are still asking us how the white doves came out his. Before you are seated at a restaurant, the first few days is there such detailed. Charge ) are also available to ride between resorts didnt visit the kids at! Better late than never was refreshed bar while waiting, and the Grand, but not 3! Ground so kids can serve themselves welcoming to families: beach Mexico resort Travel. Will appreciate that photos taken from your trip by you sesame seeds piano, bands in the for... And bars inclusive & quot ; except for all the supplements and expected tips for JC Steakhouse your! Are a few of the reasons we keep coming back to Cancun the... That wooden boat of salmon and tuna for their sushi rolls food allergy Nizuc, and the Grand worth! I cant remember the specific brand of water, but this was our first.. Just one question, does the Grand, but this was our first experience at the pools... ( theres often dairy in the breaded coating ) but its always better late than never the most part,. This dairy free dessert for Connor, absolutely loved this thread and feel really good tips for the grand at moon palace it was... No we tips for the grand at moon palace visit the kids played in the main lobby building is closest to sea. That offer various activities where you can leave your kids for a while for! I have is the location of the dishes we sampled at Jade restaurant be slippery you. And smell a horrible beach use fresh salmon and avocado rolls booking our stay the... Says Connor taxi to go on the quieter outskirts of Cancun - counts up a huge tally restaurants.

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