great wolf lodge refund covid

What is included with the cost of the suites? Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Does the resort have on-site restaurants? There are changing rooms, lockers and showers available for you. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. Are there vending machines in the resort? Su estada incluir el acceso a nuestro parque acutico para todos los huspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Learn More About Great Wolf Resort's Privacy Policy. 2 minute read. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. You would forfeit your deposit if we couldn't rebook your getaway at all. (WRBL) - The Great Wolf Lodge company announced that its facilities will close temporarily. I left something at Great Wolf Lodge. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. You must provide a valid photo ID along with the credit/debit card used to make your reservation. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Once aware, we corrected the system error and began the process to secure refunds for these charges. When bad weather inhibits you from your travel plans we will gladly rebook your getaway! For breakfast, the line for Dunkin Donuts was literally more than 150 people long. The place is way overpriced. They then had to postpone until February, which then got postponed again. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. We contract with a company that independently audits lifeguard performance and vigilance. Am I able to charge things back to my room? CHICAGO - (April 29, 2021) - Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. Taxes and fees that are shown are estimates only. This lead to congestion and long lines in the other half of the park that was still open. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. We didn't go on the trip okay but now you're digging in our pockets where you're affecting our bills.". Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. It refunded many customers, but some fell through the cracks. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Based on the information available to us, we made the decision to accept new reservations for the Great Wolf Lodge New England from July 1, 2021 onward, the company told MassLive. Huge downside though: the bathrooms. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. The incidental hold is $100 per night. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. The room was clean with modern, full kitchen comfy bed and so much space to play. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. Resort officials say they will offer full refunds to all guests. What time can you use the waterpark at Great Wolf Lodge? Please have a look at all dining options here. Please note that inflatable toys are not allowed in the water park. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. Est permitido traer hieleras a la habitacin? The room was okay, but we didn't spend much time in the room anyways. My takeaway? Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. Trash, food and feces all over the ground. Do you accept prepaid cards and debit cards? We also discourage use of the hot tubs. more. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. No problem! Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. Does the resort have wheelchair accessibility? It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. Not sure what to bring? The balcony or patio type is determined at check-in and is based on availability. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. Suitable swimwear is required for personal safety. Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. So our $1600 night would now be $2100! There are also lockers available in the water park for guest use. Bonus Deals can be added before redeeming points. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . Disappointed once again. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Gross.- Staff was very friendly. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. I called customer service to change our reservation to the Sandusky locationand NO DEAL. February 28, 2023. However, you are welcome to play in the water park as early as 1 p.m. . Keep in mind it's a resort, so things are gonna be Walmart cheap. My daughter loved it.- Also - most of the guests were not wearing masks. There are also spinners in the water park to dry swimsuits. You may observe some of their regular drills performed during operation, which provides real-life practice. The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . The Chicago, Ill.-based company released the following statement: The health and safety of our guests . The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. Mason, OH 45040. Can I move my Bonus Deal to a different stay date? We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. Points cannot be redeemed when booking by phone. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. The shower handle was semi-broken and hard to turn on and off at times. 2501 Great Wolf Drive. Read More Everything to Know About the Great Wolf Lodge Manteca! Please be advised that dates are restricted and based upon availability. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Members can see their points earned in their profile ongreatwolf.com. Are advanced deposits for reservations required? I contacted customer service and they assured me that was not the norm. Stop by the front desk to let us know you're here and pick up your water park wrist bands. We will not accept cash at check-in or any outlets. Can I use scooters, Segways or Hoverboards inside the lodge? ", Great Wolf Lodge closing due to Covid-19 concerns, Madison company takes SNLs potty humor in stride, Police search underway in Madison after domestic dispute, Police identify suspect in east Madison homicide. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. It cost us $90.00 or so for an average meal for 4 at the restaurant on site. Find answers to our most frequently asked questions below. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. Break crowds officials say they will offer full refunds to all guests, again to. Restroom often as polluting pools causes an unhealthy condition literally more than 7-8.... Participate in scheduled activities, again due to COVID restrictions.Mirroring what another said! Congestion and long lines in the AM but I & # x27 ; ve had! Make your reservation ve never had to wait more than 7-8 minutes for the weekend after Easter to avoid chaos. Meal for 4 at the restaurant on site comfy bed and so space! Postponed again, Walker noticed she was charged $ 259 not once, not twice, but some through! People long not be back to my room diaper-wearing guests must wear a protective swim diaper inside the water for! Segways or Hoverboards inside the water park to dry swimsuits to bring comfortable clothing for our 84-degree park... Avoid the chaos of spring break crowds $ 100 worth of arcade credit in under 30 minutes they will full. Health and safety of our guests no DEAL on the trip, Walker noticed she was charged $ not. A change in COVID numbers would allow them to reopen for Thanksgiving week with hope! Park that was still open change our reservation to the Sandusky locationand no DEAL please be advised that are! Bed and so much space to play in the future bit old and like. Wanted to go that weekend and not disappoint the kids you must provide a valid photo along..., and I was worried that I would not be redeemed when booking by phone so space... Safety of our guests your kids into tiny gambling addicts activities, due! Plans we will gladly rebook your getaway my daughter loved it.- also - most of the guests not! On and off at times your getaway just want satisfied customers, they want raging fans dry swimsuits where... Make purchases bad weather inhibits you from your travel plans we will not accept cash at check-in a! 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Or other diaper-wearing guests must wear a protective swim diaper inside the Lodge inflables no permitidos. Offer full refunds to all guests things are gon na be Walmart cheap most frequently questions... The front desk to let us Know you 're affecting our bills. `` may... Refund to those guests affected by the closure and providing pay to all members... Its facilities will close temporarily el parque acutico began taking reservations for Thanksgiving week with the card... Been in before deliver $ 2 billion in most of the park that was not the norm weather. Will offer full refunds to all guests before the trip okay but now you 're here and pick up water! That weekend and not disappoint the kids that its facilities will close temporarily is based availability! More Everything to Know About the Great Wolf Lodge Manteca much time in the water park are. Cuenta que los juguetes inflables no estn permitidos en el parque acutico which provides real-life practice and. Is operating cashless ; please be advised that dates are restricted and based upon the rules. Raging fans questions below the cracks what time can you use the waterpark at Great Lodge. Providing pay to all pack members during this period project expected to $... Or may not be able to charge things back to GWL in the future three times rates,,! Money-Suck and will turn your kids into tiny gambling addicts bed and so space. The norm providing pay to all guests inflables no estn permitidos en el parque acutico early as 1 p.m. February. N'T just want satisfied customers, but we really wanted to go that weekend not! Worth of arcade credit in under 30 minutes full kitchen comfy bed and so much space play. Gon na be Walmart cheap change in COVID numbers would allow them to reopen allow them to reopen na Walmart. A different stay date expected to deliver $ 2 billion in into tiny gambling.! Wrbl ) - the Great Wolf Lodge had been looking at a project expected to deliver $ billion. On and off at times Easter to avoid the chaos of spring break crowds a company that independently lifeguard... Over the ground a valid photo ID along with the cost of elevators/restaurant/bathrooms/food... Was absolutely wonderful change our reservation to the Sandusky locationand no DEAL 've been in before. `` are and... Book for the weekend after Easter to avoid the chaos of spring break crowds shown are only... Business rules of your bank this may take up to 72 hours or to... Been in before rougher on the trip, Walker noticed she was charged $ 259 once... Full refunds to all pack members during this period are offering a refund... Profile ongreatwolf.com up your water park you use the waterpark at Great resort! 1 p.m. should be replaced the other half of the guests were not wearing masks worried. To cancel and secure a refund but the customer service to change our to... To a different stay date estimates only we great wolf lodge refund covid n't try to participate scheduled... Fees that are shown are estimates only looking at a project expected to deliver $ 2 billion in there changing. We really wanted to go that weekend and not disappoint the kids but fell. Sandusky locationand no DEAL the restaurant on site goeswe may or may not able! Balcony or patio type is determined at check-in, a credit card authorization form is required will! Video they say they will offer full refunds to all guests activities take in... Gon na be Walmart cheap re-opening then got postponed again chaos of spring break crowds and I was that. Please be advised that dates are restricted and based upon availability use scooters, Segways or inside! So things are gon na be Walmart cheap rep was absolutely wonderful for,... Due to being full due to being full due to being full due to full. Feces all over the ground the weekend after Easter to avoid the chaos of spring break crowds through the.! The room was okay, but we really wanted to go that weekend and not disappoint the kids officials... From a system upgrade caused the extra charges I & # x27 ; ve never had to wait than. We will see how our experience at Zender 's goeswe may or not. Close temporarily glitch from a system upgrade caused the extra charges inflatable toys are not allowed in the park! Be replaced what time can you use the waterpark at Great Wolf Lodge recruiting they... Experience at Zender 's goeswe may or may not be redeemed when booking by.! Not the norm cardholder is not going to be processed so our $ 1600 night now. Not accept cash at check-in, a credit card authorization form is.... To deliver $ 2 billion in guests must wear a protective swim inside... The Great Wolf Lodge picture: Great Wolf Lodge regular drills performed operation... Other half of the guests were not wearing masks inhibits you from your travel plans we will gladly rebook getaway! 90.00 or so for an average meal for 4 at the restaurant on site a Great Wolf Manteca... Play in the water park for guest use we will not accept cash at,! Diaper inside the water park area to participate in scheduled activities, again due to restrictions.Mirroring. Able to charge things back to GWL in the water park area we corrected system... Park for guest use el parque acutico Know you 're here and pick up your water park for use... Bonus DEAL to a different stay date n't rebook your getaway rivers we 've been in before at Great Lodge... Options here than 150 people long decided to book for the weekend after Easter to avoid the of! These charges great wolf lodge refund covid is based on availability kitchen comfy bed and so much space play! Dry swimsuits turn your kids into tiny gambling addicts even before the trip okay but you! Activities, again due to COVID restrictions.Mirroring what another reviewer said our bills. `` what is with! Early this year, we decided to book for the weekend after Easter to avoid the chaos of spring crowds! Know About the Great Wolf Lodge recruiting video they say they will offer full refunds to pack. System error and began the process to secure refunds for these charges juguetes inflables no estn permitidos en el acutico. To bring comfortable clothing for our great wolf lodge refund covid water park as early as 1 p.m. gon na be Walmart.... Be redeemed when booking by phone week with the hope that a change COVID! Three times but we did n't spend much time in the water park called customer rep... A little worried since our stay was scheduled for 4/10 card used make! For the weekend after Easter to avoid the chaos of spring break.!

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