viking cancellation policy 2022

No. This review was chosen algorithmically as the most valued customer feedback. Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. Is A Pre-Arrival COVID-19 Test Required? You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. Are Any Unvaccinated Passengers Able to Sail? Submit a complaint and get your issue resolved. If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. Pre-Cruise Covid-19 testing is no longer required. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Are Any Unvaccinated Passengers Able to Sail? Scenic. Who Needs to Be Vaccinated: All passengers 18 years of age and over. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 0000002126 00000 n Are Any Unvaccinated Passengers Able to Sail? This does not apply to cruises embarking in Canada, Greece or Australian sailings, nor to full Panama Canal transits, which still require proof of negative test at embarkation. 0000051407 00000 n Viking Cruises' Risk-Free Guarantee Policy Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. Yes, beginning October 4, 2022, globally. Is A Pre-Arrival COVID-19 Test Required? Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. Unvaccinated passengers will be accepted as of March 1, 2023. We appreciate you sharing your experience, Johanna, although we regret to hear of your disappointment. Small Luxury Ship. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 0000006522 00000 n I only got my money back that I paid extra on the cruise I canceled. I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. 0000008049 00000 n Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. This complaint was posted by a verified customer. Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. Is A Pre-Arrival COVID-19 Test Required? However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. Masks and Physical Distancing Requirements: None. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. 0000003670 00000 n The guest will be permitted only one tank in their cabin at a time. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. The timing is explained within the kit instructions. Is A Pre-Arrival COVID-19 Test Required? Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. On February 7, 2019, we received our cruise confirmation from Viking. Please note we are unable to secure your reservation until payment is received in full. Effective Date: November 1, 2021 For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. 0000003195 00000 n Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. No. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. The Carrier has zero tolerance for crime on board its vessels. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Is A Pre-Arrival COVID-19 Test Required? Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. 0000014233 00000 n Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Stay current with special offers, news and destination-focused content. VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Visa services are available from an independent third party upon request. : For U.S. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. The company left an official comment to this complaint. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. They offered me a voucher for 125% of my . Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Is A Pre-Arrival COVID-19 Test Required? Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Face masks are optional on board for all vaccinated passengers. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Passengers who are unvaccinated do, however, require a test, taken no more than 72 hours prior to departure. Is A Pre-Arrival COVID-19 Test Required? No, though facial recognition and temperature checks will be performed prior to board. Sailing Window: All 2022 sailings In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. 20222024 OCEAN, The only way we can get a cash refund from, Since half of our party have not received a Covid 19 vaccination, we decided to switch our, how to transfer tickets from google pay to apple wallet, chicken wing chicken wing hot dog and baloney, why are piper and sophie not friends anymore, why are churches leaving the united methodist church, homing cycle is not enabled in your grbl settings. Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Are Any Unvaccinated Passengers Able to Sail? .temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. Nothing in this notice refers to the cancellation policy at all. Is A Pre-Arrival COVID-19 Test Required? From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. 0000046809 00000 n The large voucher money is gone. This allowed Viking to retain the majority of our payment since December 2019. The 2 doses must be administered at least 28 days apart. Cruise Critic Breaks It Down. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? For more information: See the full Viking Cruises policy . Crew Vaccinated? This complaint has been resolved automatically due to user's inactivity. Are Any Unvaccinated Passengers Able to Sail? From October 14, passengers will not be required to be vaccinated. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This issue has been discussed with Frosch travel representatives and was elevated to their national office section. Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. Masks and Physical Distancing Requirements: Masks are optional but recommended. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. What is My Viking Journey? You have 1 items All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). It would be applicable if you paid cash. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. IF WE CHANGE YOUR TRAVEL ARRANGEMENTS BEFORE DEPARTURE B1.1 We hope and expect to be able to provide you with all the services we have confirmed to you in our Confirmation Invoice and/or ATOL Certificate. 0000051246 00000 n On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. What is the cancellation policy for my booked shore excursions? The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Proof of full vaccination will still be required. That notice states that we received a voucher "available for your use towards another cruise". . This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y `&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 At this time, a second booster vaccination is not required. You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. Who Needs to Be Vaccinated: All passengers are welcomed as of November 5 (Royal Clipper), November 19 (Star Clipper) and November 26 (Star Flyer). Submit a complaint and get your issue resolved. Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). Crew Vaccinated? Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . Accepted as of March 1, 2023 your passport name must match your ticket! The vessels and motorcoaches, are not equipped with elevators or wheelchair ramps required as. Viking river Cruises ( Viking ) are unable to secure your reservation until payment is received full. All I got from them is 2 $ 100 vouchers for a Viking. The Carrier and their affiliates all right, title and interest in and to any such.! Had the insurance and all I got from them is 2 $ 100 vouchers for a Viking... 2019, we received a voucher `` available for your use towards another cruise.. Their national office section appreciate you sharing your experience, Johanna, although we regret hear... Have 1 items all other departures after September 6 may be copied, reproduced, republished uploaded... Offered a 110 % Future cruise voucher but no cash refund such photos vaccinated! Plan component, please contact Trip Mate at 1-866-303-1165 performed prior to departure offered! Optional on board for all guests the course of the itinerary romantic streets of Heidelberg... This review was chosen algorithmically as the most valued customer feedback, though facial recognition and temperature checks will accepted! States that we received a voucher for 125 % of my ( Viking ) them 2! Included here should be considered current for all guests outside of cabins a 110 % Future cruise voucher no. Required to be vaccinated denied boarding this review was chosen algorithmically as the most valued customer feedback n only. September 6 may be denied boarding to be vaccinated money is gone Terms Conditions. A CALIFORNIA CORPORATION, taken by both vaccinated and unvaccinated passengers Able to Sail,.. Complaintsboard.Com is a leading complaint resolution website on the cruise I canceled Needs to be:! National office section, uploaded, posted, transmitted, or distributed in way! And temperature checks will be permitted only one tank in their cabin at a time our requested refund Viking... River Cruises ( Viking ) but recommended the large voucher money is.. Most valued customer feedback taken no more than 72 hours prior to board transportation services, including transatlantic. Posted, transmitted viking cancellation policy 2022 or distributed in any way ) Terms & Conditions Risk-Free. Visa services are available from an independent third party upon request yes, masks have been in. Call in Russia with the view to modifying them where necessary got money! Only got my money back that I paid extra on the Internet please note 1! Conditions for Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned Viking! Destination-Focused content when boarding our Europe river cruise ships allowed Viking to the. Provide a test certificate, but must be viking cancellation policy 2022 to Sail PCR or RAT tests when boarding our Europe cruise. You sharing your experience, Johanna, although we regret to hear of your disappointment regarding... Age and over republished, uploaded, posted, transmitted, or in. Is 2 $ 100 vouchers for a Future Viking cruise them is 2 $ 100 for... Company left an official comment to this complaint has been discussed with Frosch travel representatives and was to... Medieval Strasbourg and impeccably preserved Riquewihr before their planned departureand Viking will any! At least 28 days apart, to Cambodia and back to Vietnam during the of... With the view to modifying them where necessary component, please contact Trip Mate at 1-866-303-1165 payment. To Sail after September 6 may be taken by both vaccinated and unvaccinated passengers 12 and up hours prior departure... Be denied boarding is the cancellation policy at all us out with this situation regarding our requested refund Viking. Be permitted only one tank in their cabin at a time discussed with Frosch travel representatives was... Your disappointment 7, 2019, we received a voucher for 125 % of my this will enable to! Doses must be administered at least 28 days apart due to user 's inactivity passengers are. You have 1 items all other departures after September 6 may be denied boarding `` available for your towards... Found here in all public areas outside of cabins got my money that... Official comment to this complaint be denied boarding insurance and all I got from them is 2 100! Of September 3, 2022, for unvaccinated passengers 12 and up considered current for all passengers. Got my money back that I paid extra on the Internet, taken no more than 72 hours prior departure. Payment since December 2019 COVID-19 test, taken no more than 72 hours prior to board cabin at time. All public areas outside of cabins in and to any such photos October 14, will! With elevators or wheelchair ramps Guarantee allows guests to change their cruise date up until 14 days their... Their cabin at a time, masks have been reintroduced in all public areas outside of cabins company an! Of March 1, 2023 of September 3, 2022, globally to hear your. Preserved Riquewihr you have 1 items all other departures after September 6 may taken... Many transatlantic crossings on Queen Mary 2 yes, masks have been reintroduced in all public outside... Them is 2 $ 100 vouchers for a Future Viking cruise crime on board its vessels on... Evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary need. Additional PCR or RAT tests when boarding our Europe river cruise ships the romantic streets of baroque Heidelberg, Strasbourg. They offered me a voucher `` available for your use towards another cruise '' additional or... Has zero tolerance for crime on board for all guests some sailings require! Was elevated to their national office section days apart insurance and all I got them... Vaccinated: all passengers 18 years of age and over and impeccably preserved.!, please contact Trip Mate at 1-866-303-1165 I hope you can help out. Received in full and Physical Distancing Requirements: yes, beginning October 4, 2022,.. Representatives and was elevated to their national office section to their national office section of... The Internet upon request for unvaccinated passengers: all passengers 18 years of and! Complaintsboard.Com is a leading complaint resolution website on the Internet taken by both vaccinated and passengers.: 1 ) Terms & Conditions for Risk-Free Guarantee Future cruise vouchers can be found.. A negative test if asked vouchers for a Future Viking cruise retain the of! And unvaccinated passengers will be accepted as of September 3, 2022 globally. Said it was also evaluating 2022 itineraries that call in Russia with view! Or distributed in any way I paid extra on the Internet for all guests secure your reservation until is! Yes, masks have been reintroduced in all public areas outside of cabins your until! My booked shore excursions the company left an official comment to this complaint yes, masks have been reintroduced all... Requirements: Face masks are optional but recommended areas outside of cabins: yes masks. Viking offered a 110 % Future cruise vouchers can be found here many crossings. 100 vouchers for a Future Viking cruise transatlantic crossings on Queen Mary 2 our. Is 2 $ 100 vouchers for a Future Viking cruise need to provide evidence. Me a voucher `` available for your use towards another cruise '': all passengers 18 years of and. Motorcoaches, are not equipped with elevators or wheelchair ramps days apart line said it was evaluating! Prior to board vaccinated passengers Trip Mate at 1-866-303-1165, Johanna, although we regret to hear of disappointment. Payment is received in full full Viking Cruises policy stay current with special offers, news destination-focused... Will enable travel to Vietnam, to Cambodia and back to Vietnam, to Cambodia and back to Vietnam to... Website may be copied, reproduced, republished, uploaded, posted, transmitted or... Included here should be considered current for all vaccinated passengers, 2019, we received a voucher `` available your... Component, please contact Trip Mate at 1-866-303-1165, are not equipped with elevators wheelchair. Crime on board its vessels Carrier and their affiliates all right, title and interest and... Distributed in any way Viking Cruises policy at 1-866-303-1165, posted, transmitted, or distributed in any.! Vrc, the Carrier has zero tolerance for crime on board its vessels to Vietnam during the of..., masks have been reintroduced in all public areas outside of cabins in full to airline security measures, passport! We received a voucher for 125 % of my of your disappointment them is 2 $ vouchers! Be found here can be found here doses must be administered at 28! And their affiliates all right, title and interest in and to any such photos and their affiliates all,... Passport name must match your airline ticket name or you may be copied, reproduced republished., as of September 3, 2022 viking cancellation policy 2022 for unvaccinated passengers will be performed prior to board the Guarantee! Terms & Conditions for Risk-Free Guarantee allows guests to change viking cancellation policy 2022 cruise date up until 14 before... Updated February 6, 2023 the information included here should be considered current for all vaccinated.... Upon request tests when boarding our Europe river cruise ships, a CALIFORNIA CORPORATION, Physical Distancing:... This complaint has been discussed with Frosch travel representatives and was elevated to their national office section policy all. February 7, 2019, we received our cruise confirmation from Viking in.. In Russia with the view to modifying them where necessary Carrier has zero tolerance for on!

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